Legal

Terms & Conditions

Last updated: 27 July 2026

These Terms & Conditions (“Terms”) govern your use of www.graceautomobiles.com and the vehicle inspection, repair, maintenance, bodywork, detailing, and related services provided by Grace Automobiles (“Grace Automobiles,” “we,” “our,” or “us”).

By using our website, requesting a quotation, approving a job card, or asking us to begin work, you agree to these Terms. These Terms do not limit any rights or remedies available to you under applicable law.

1. Quotations and Estimates

Quotations and estimates are based on the information available and the visible condition of the vehicle at the time of assessment.
An initial estimate may change if inspection or dismantling reveals hidden damage, additional faults, unavailable parts, or work that could not reasonably have been identified earlier.
Unless stated otherwise, quotations are subject to parts availability and remain valid for the period shown on the quotation.
Taxes, government charges, towing, storage, third-party services, and additional approved work may be charged separately where applicable.

2. Authorisation of Work

Work will begin after you, the vehicle owner, or an authorised representative approves the quotation, estimate, job card, or requested service.
Approval may be provided in writing, by email, telephone, SMS, WhatsApp, digital confirmation, signature, or another method accepted by us.
If additional work is recommended, we will seek approval before carrying it out, except where immediate action is reasonably necessary to protect people or property. Any such action will be limited to what is reasonably necessary.
You are responsible for ensuring that you have authority to approve work on the vehicle.

3. Vehicle Information and Customer Responsibilities

You must provide accurate information about the vehicle, known defects, previous repairs, modifications, warning lights, accident history, and any matter relevant to safe inspection or repair.
Please remove cash, valuables, sensitive documents, and personal belongings before leaving the vehicle with us. We are not responsible for loss of items left in the vehicle unless the loss results from our failure to take reasonable care.
You must disclose non-standard accessories, security systems, dash cameras, tracking devices, or modifications that may affect the work.

4. Diagnosis, Repairs, and Service Outcomes

Vehicle diagnosis may require testing, dismantling, road testing, or the use of diagnostic equipment. By authorising diagnosis, you permit us to take reasonable steps required to identify the reported issue.
We will perform authorised work with reasonable care and skill. A repair may not resolve unrelated faults or issues that were not reasonably discoverable during the authorised work.
Completion dates are estimates. Delays may occur because of parts availability, additional faults, insurer or warranty-provider approval, supplier delays, or circumstances outside our reasonable control.
Where safe and lawful, authorised personnel may drive or road-test the vehicle for diagnosis, quality checks, collection of parts, or verification of repairs.

5. Parts and Materials

Parts may be genuine, original-equipment, aftermarket, reconditioned, or customer-supplied, as agreed in the quotation or job card.
Replacement parts are subject to supplier availability and may be replaced with an equivalent option only with your approval.
Removed parts may be retained, returned to suppliers, or disposed of unless you ask us to return them before the work is completed. Parts subject to warranty, insurance, exchange, or environmental-disposal requirements may not be returnable.
We are not responsible for the quality, compatibility, performance, or warranty of customer-supplied parts, except to the extent that a problem results from our installation work.

6. Prices, Invoices, and Payment

You must pay the invoiced amount using an accepted payment method when the work is completed, unless different payment terms have been agreed in writing.
We may request an advance payment for special-order parts, outsourced work, or substantial repairs. Special-order or used parts may not be refundable once ordered, except where required by law or agreed by the supplier.
The vehicle will normally be released after all amounts due for the authorised work have been paid or an approved insurer or warranty provider has confirmed payment arrangements.
If you dispute an invoice, please contact us promptly so that we can review the matter.

7. Cancellations and Changes

You may ask to cancel or change authorised work. You remain responsible for work already completed and for parts, materials, third-party services, or other costs reasonably incurred before we receive the cancellation or change request. Any refund will be assessed based on the circumstances and applicable law.

8. Vehicle Collection and Storage

We will notify you when the vehicle is ready for collection. You should collect it within the agreed or a reasonable period.
If a vehicle is not collected after reasonable notice, storage charges may apply only where the amount or basis of the charge has been communicated to you.
The person collecting the vehicle may be required to provide identification, proof of authority, and payment confirmation.

9. Warranties

Any warranty applicable to our workmanship or supplied parts will be stated on the quotation, job card, invoice, or warranty document.
Warranty coverage may require the vehicle to be returned to us for inspection before further repairs are performed elsewhere.
Unless applicable law provides otherwise, a warranty does not cover normal wear and tear, accidental or external damage, misuse, neglect, racing, unauthorised alterations, continued driving after a warning or fault appears, customer-supplied parts, or faults unrelated to our work.
Manufacturer, supplier, insurer, and warranty-provider terms may apply separately to their parts, products, or approvals.

10. Insurance and Warranty Claims

Claim approval, coverage, excess amounts, depreciation, exclusions, and settlement decisions are controlled by the relevant insurer or warranty provider.
You are responsible for amounts not approved or paid by the insurer or warranty provider, including deductibles, excesses, excluded work, or additional authorised services.
Estimated claim-processing or completion times are not guaranteed where they depend on third-party inspection, approval, or payment.

11. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including your rights under applicable consumer-protection law.

To the extent permitted by law, we are not responsible for indirect or consequential loss, loss caused by inaccurate or incomplete information supplied to us, pre-existing defects, normal deterioration, third-party products or services, or events outside our reasonable control. We remain responsible where loss is caused by our negligence, wilful misconduct, or failure to provide services with reasonable care and skill.

12. Website Use

Website content is provided for general information and may be updated without notice.
Service descriptions, availability, prices, offers, and completion times shown online are indicative unless confirmed in a quotation or job card.
You must not misuse the website, attempt unauthorised access, introduce harmful code, interfere with its operation, or use its content unlawfully.
Links to third-party websites are provided for convenience. We are not responsible for their content, availability, or practices.

13. Intellectual Property

Unless otherwise stated, the text, branding, graphics, images, and other content on this website belong to Grace Automobiles or are used with permission. You may view the website for personal, non-commercial use but may not reproduce, modify, distribute, or commercially exploit its content without permission.

14. Privacy

Your privacy is important. Please see our Privacy Policy for details.

15. Changes to These Terms

We may update these Terms to reflect changes in our services, business practices, or legal requirements. Updated Terms will be published on this page with a revised “Last updated” date. Changes will not retrospectively alter a confirmed job unless agreed with you or required by law.

16. Governing Law and Disputes

These Terms are governed by the laws of India. We encourage you to contact us first so we can try to resolve any concern promptly. Subject to any rights you have to approach a consumer commission or another competent authority, disputes will be subject to the jurisdiction of the competent courts in Kerala.

17. Contact Us

If you have questions, concerns, or complaints about these Terms or our services, please contact:

Grace Automobiles
Meenpatty, Karuvanchal
Kerala 670581, India

Phone: +91 94951 27504
Email: info@graceautomobiles.com
Website: www.graceautomobiles.com